Privacy policy.

Privacy Policy

Privacy Policy for Counselling Services in Quebec, Canada
Effective Date: 2025-06-01
Practice Name: Jeff Renaud Counselling
Website: www.jeffrenaudcounselling.com

1. Introduction

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Act Respecting the Protection of Personal Information in the Private Sector (Quebec Law 25), PIPEDA, and relevant health privacy laws including PHIPA, where applicable.

We are committed to maintaining the privacy and confidentiality of your personal and health information.

2. Collection of Personal Information

We collect personal information such as:

  • Full name, contact details (email, phone number, home address)

  • Information submitted via contact or intake forms

  • Health information necessary to provide services (e.g., presenting issues, goals)

  • This site may use cookies to ensure proper website functionality. No personal data is collected unless explicitly provided by the user (e.g., via email or contact form).

Information is collected via:

  • Website contact forms

  • Direct communication (email, phone)

  • Secure documentation through Microsoft 365 tools (Forms, OneDrive, Outlook)

3. Use of Personal Information

Your personal information is used to:

  • Respond to inquiries

  • Book and manage counselling appointments

  • Provide therapeutic services

  • Maintain clinical records as required by professional regulations

4. Storage and Security

Your data is stored securely using Microsoft 365, which includes:

  • Encrypted cloud storage (OneDrive/SharePoint)

  • Secure email (Outlook with two-factor authentication)

  • Access limited to authorized personnel only

We implement administrative, technical, and physical safeguards to protect your data from unauthorized access or disclosure.

5. Disclosure of Information

We do not share your personal information with third parties unless:

  • You provide explicit written consent

  • Required by law or court order

  • There is a concern of risk to yourself or others (duty to report)

6. Retention and Destruction

Client records are retained for a minimum of 5 years after the last contact (as per Quebec and OPQ guidelines), and securely destroyed thereafter.

7. Your Rights

You have the right to:

  • Access your personal information

  • Request corrections to your record

  • Withdraw consent for communication or information sharing

To exercise these rights, please contact:
📧 info@jeffrenaudcounselling.com
📞 1-450-776-8749

8. Contact for Privacy Concerns

For questions or complaints regarding privacy, please contact the Privacy Officer:
Name: Jeff Renaud
Email: info@jeffrenaudcounselling.com
Phone: 1-450-776-8749

If you are unsatisfied, you may also contact the Commission d'accès à l'information du Québec.