Frequently asked questions.

Can I claim our sessions on my insurance?

Two types of receipts can be provided :

  • Receipts for counselling: Verify if your insurance covers counselling sessions provided by a Canadian Certified counsellor (CCC), member of the Canadian Counselling and Psychotherapy Association (CCPA).

  • Receipts for naturopathy: Verify if your insurance covers support interventions under naturopathy, from a member of the Regroupement des Intervenants et Thérapeutes en Médecine Complémentaire (RITMA).

Can I cancel or reschedule an appointment?

A minimum 24-hour notice is required to reschedule or cancel a session. A 50% fee will be charged for no shows or cancellations that are less than 24 hours before the appointment.

Do you offer in-person sessions?

Currently, sessions are being offered exclusively by phone and video.

A scenic aerial view of a forested mountain landscape with a small lake and a cabin among the trees, with misty clouds over the mountains.